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Support Ticket
Name
*
First
Last
Business Name
E-mail
*
Who built your website?
*
Erica
Someone else, but Erica HAS worked on it before
Someone else, and Erica HAS NOT worked on it before
Describe the Problem / Upload Screenshots or Files
Brief Summary of the Problem
*
Urgency Level
*
Critical
Very Urgent
Semi Urgent
Not Urgent
Additional Information
Describe the problem in more detail, including any troubleshooting you've tried.
Steps Required to Duplicate
Describe any steps required to duplicate the problem, for example, if the issue is only present on mobile, etc.
Upload
Upload a screenshot of the problem, or any other pertinent files.
Drop files here or
Website Login Credentials
Website
*
Admin Username
*
This MUST be an administrator account.
Admin Password
*
Hosting & FTP Credentials
FTP access is not required for all problems. If you don't know this information, leave this section blank for now.
Web Hosting Company
*
Erica
Siteground
Flywheel
FTP Host / URL
FTP Username
FTP Password
Email
This field is for validation purposes and should be left unchanged.
