Payment for all services (except new Websites) is due prior to the start of any work, other than information gathering.
For new Websites, a non-refundable deposit of 25%* of the anticipated total is due prior to the start of work. The balance is due prior to final launch and hand-off to client. (* Subject to change, per project.) Changes to the scope of work will be discussed on an individual, case-by-case basis, and may require additional payment up front.
Payments and deposits shall be made by PayPal or check, payable to Erica Eide.
Maintenance Plans are a Subscription Service. I offer Monthly or Yearly options. Payment must be made to begin the subscription.
You will receive a renewal notice by e-mail approximately 2 weeks before the next subscription period begins. If your renewal payment is not received within 5 days of the start of the new subscription period, your subscription will be cancelled.
Upon cancellation of a subscription, any necessary/installed code or plugins that were used for the service will be removed.
Note: New Websites include 1 FREE month of Maintenance, which can be renewed with payment. If not renewed, it will be cancelled after the free term ends.
For all Services, I will need the following access to your website:
WordPress Admin Access
Social Media Accounts
Existing Domain/Hosting Account
My goal is your complete satisfaction! If for any reason, you are unsatisfied with my services, I would first like the opportunity to hear and address or correct your concern. If we can’t agree on a solution, I will offer you a refund.
Partially Refundable Services
Websites: Can be cancelled any time prior to final launch and hand-off to client, however, the deposit is non-refundable. Upon cancellation, all work, assets, code, and plugins used for the project shall remain property of Erica Eide.
Subscriptions: Refunds will only be issued for the unused portion of the subscription, on a prorated basis in whole month increments not including the current month.
Authorized Adobe Affiliate
Erica is a participant in the Adobe Affiliate Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to adobe.com.
Authorized Amazon Affiliate
Erica is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.