Terms

Please review these Terms before placing an order for services.

Payment for all services (except new Websites) is due prior to the start of any work, other than information gathering.

For new Websites, a non-refundable deposit of 25%* of the anticipated total is due prior to the start of work. The balance is due prior to final launch and hand-off to client. (* Subject to change, per project.) Changes to the scope of work will be discussed on an individual, case-by-case basis, and may require additional payment up front.

Payments and deposits shall be made by PayPal or check, payable to Erica Eide.

Maintenance Plans are a Subscription Service. I offer Monthly or Yearly options. Payment must be made to begin the subscription.

You will receive a renewal notice by e-mail approximately 2 weeks before the next subscription period begins. If your renewal payment is not received within 5 days of the start of the new subscription period, your subscription will be cancelled.

Upon cancellation of a subscription, any necessary/installed code or plugins that were used for the service will be removed.

Note: New Websites include 1 FREE month of Maintenance, which can be renewed with payment. If not renewed, it will be cancelled after the free term ends.

For all Services, I will need the following access to your website:

WordPress Admin Access

  • Login URL
  • Admin username
  • Admin password

FTP Accounts

  • FTP Host / URL
  • FTP Username
  • FTP Password

Social Media Accounts

  • Usernames
  • Passwords

Existing Domain/Hosting Account

  • Username
  • Password
  • PIN

My goal is your complete satisfaction! If for any reason, you are unsatisfied with my services, I would first like the opportunity to hear and address or correct your concern. If we can’t agree on a solution, I will offer you a refund.

Partially Refundable Services

Websites:  Can be cancelled any time prior to final launch and hand-off to client, however, the deposit is non-refundable. Upon cancellation, all work, assets, code, and plugins used for the project shall remain property of Erica Eide.

Subscriptions: Refunds will only be issued for the unused portion of the subscription, on a prorated basis in whole month increments not including the current month.

Non-Refundable Services

  • Website deposit
  • Domain Name & Hosting (new or renewal)
  • Themes or Plugins purchased specifically for client or project

Authorized Adobe Affiliate

Erica is a participant in the Adobe Affiliate Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to adobe.com.

 

 

Authorized Amazon Affiliate

Erica is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.